Role Overview
The Customer Engineering Lead will be responsible for bridging commercial, product, and market needs. This is not a traditional sales, product management, or pre-sales role. Instead, it is a market-facing, commercially-driven function that translates external requirements into actionable product priorities, builds and enables a partner ecosystem, and ensures Axonect's solutions are aligned with evolving customer and market demands.
Core Responsibilities
Market-facing Product Direction
- Collaborate with Product Managers to bring external customer and partner requirements into the product roadmap.
- Own roadmap prioritization to ensure decisions are driven by commercial and market needs.
- Identify and surface product gaps valued by customers and prospects.
Partner Enablement
- Build and manage Axonect's partner model, including onboarding, enablement, and support frameworks.