Take charge as the Senior Manager of Everyday Banking at Tangerine’s Contact Centre in Canada. Foster a culture focused on client relationships and high-quality service delivery.
In this pivotal role, you will lead your team to implement business strategies while ensuring compliance with industry regulations and driving performance management. Your expertise in creating positive work environments and developing high‑performing teams will be essential in achieving ambitious client service goals.
Key ResponsibilitiesDrive a culture centered on customer engagement
Lead performance management initiatives for your team
Ensure departmental sales goals are consistently met
Participate in corporate projects for operational improvements
Uphold compliance with regulatory standards
RequirementsUniversity or College Degree or similar experience
Over 5 years in contact centre environments with leadership
Proficient in process management and problem‑solving
Solid relati...