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🥝 Senior Manager, Client Retention Strategy

Gartner | Arlington, United States | Posted June 07, 2026

Job Description

Major Responsibilities:

  • Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy

  • Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners

  • Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals

  • Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions

  • Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.

  • Own your actions, measur...

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