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🥝 Senior Manager, Customer Care

HelloFresh | Toronto, Canada | Posted May 16, 2026

Senior Manager, Customer Care

Job Description

JOB DESCRIPTION

S'more about the team


As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation.


Lettuce share what this role will be responsible for

  • Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment.

  • Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization.

  • Performance Optimization: Establish and monitor key performance indicators (KPIs) ...

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