Senior Manager, Customer Onboarding (South Africa)
This role leads the end‑to‑end onboarding experience for mid‑market and enterprise customers within a fast‑scaling SaaS environment. You will be responsible for building and guiding a high‑performing onboarding team that ensures customers achieve rapid time‑to‑value and long‑term success. Acting as a key bridge between Sales, Product, Customer Success, and Support, you will help shape a seamless customer journey from post‑sale through full adoption. The position combines strategic leadership with hands‑on operational ownership, requiring a strong focus on process design, scalability, and customer satisfaction. You will also use data and customer insights to continuously refine onboarding performance and identify opportunities for expansion. This is a highly visible role where your work directly impacts customer experience, retention, and business growth.