Reporting to the VP, Hospitality, the Senior Manager, Premium Event Services & Standards is responsible for establishing, overseeing, and protecting premium service standards across all banquets and catered events at the park. This role exists to ensure a consistently high-quality guest and client experience through hands‑on leadership, on‑site presence, and strong cross‑functional coordination.
Working in close partnership with the General Manager, Events, the Sales & Catering team, Front of House Operations, and Culinary leadership, this position ensures that service expectations are clearly defined, operationally achievable, and consistently delivered.
The Senior Manager is a visible, client‑facing leader who is present during key and high‑profile events, actively supports event execution, builds trusted client relationships, and leads service recovery when expectations are at risk or not met.