Senior Manager, Sales & Retention Strategy

Malaysia

Job Description

In this position you will....

be the strategic leader, driving customer retention and loyalty activities for our device protection & micro-insurance services. This is a regional role that focuses on creating and driving retention strategies and initiatives with our partners (telecommunications, retailers, etc), leveraging AI solutions and omni-channel environments. You will lead efforts to improve customer engagement, reduce churn and strengthen relationships through personalised communication, loyalty programs and data driven retention activities.

Responsibilities

Customer Retention Management

• Analyze customer behavior and churn trends to identify at-risk segments and design targeted retention strategies.
• Collaborate cross-functionally with Customer Experience, Product, and Marketing teams to strengthen customer loyalty, enga...