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🥝 Senior Manager Systems Support Analysis
Scotiabank | Toronto, Canada | Posted June 19, 2026
Job Description
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In this role, you will:
Lead a team of high-performance Business Analyst and Business Support Associates. Mentoring and supporting staff level (6-7), ensuring team readiness and performance. Define and drive team’s technology vision and an executable roadmap for your applications Acting as the primary escalation point for complex issues and approving critical resource decisions, including time-off requests and scheduling. Driving process improvements and supporting the implementation of changes across systems, technology, and operations. Representing the team in critical forums and contributing insights that influence business strategy and operational priorities. Promotes diversity and inclusion by cultivating a collaborative, multicultural environment across global teams, including Scotiatech and cross-border support functions. Leads end-to-end Incident Ma...