Overview

The Royal College of Physicians is seeking a highly organised and detail-oriented membership professional to join our team as Senior Membership Administrator, based in our Liverpool office. This role supports our community of 40,000 members, providing excellent customer service to support growth and retention as well as managing key membership processes. You will work in a busy, friendly team committed to high standards and will support the membership administration manager in developing team performance and process improvement.

Responsibilities

• Provide high-quality membership administration and customer service to support member growth, retention and engagement.
• Manage key membership processes throughout the member lifecycle, from recruitment through to renewal and retention.
• Collaborate with the membership administration manager to develop team performance and implement process improvements.
• Coordinate with staff...