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🥝 Senior Messaging Engineer (Exchange / Microsoft 365)
GMP TECHNOLOGIES (S) PTE LTD | singapore, Singapore | Posted June 04, 2026
Job Description
Responsibilities - Provide L3 support for messaging and unified communication platforms
- Manage incident, problem, and request management, including escalations and high severity issues
- Perform root cause analysis (RCA) and implement preventive measures
- Support and deliver infrastructure projects (upgrades, migrations, new builds, end-of-life activities)
- Ensure systems meet SLA, security, and compliance standards
- Drive service improvements, automation, and operational efficiency
- Collaborate with global teams and stakeholders across regions
- Act as technical escalation point and provide guidance to support teams
- Manage vendor and service provider relationships
- Maintain accurate technical documentation and SOPs
- Participate in DR tests, infrastructure events, and global initiatives
Requirements - Degree in Computer Science, Engineering, or related di...