An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

The Senior Network Analyst (Level 1.5) is a senior frontline operational role within the NOC, responsible for handling escalated technical incidents, complex troubleshooting activities, and proactive service improvement across the TNS network.

The role sits between Level 1 and Level 2 support and focuses on:

- Resolving incidents that exceed standard L1 triage,
- Preventing recurring issues through problem management,
- Proactively identifying service trends and risks,
- Acting as a primary technical contact for key customers and critical services.

The analyst will work closely with NOC peers, Level 2/3 Engineering, Service Management, and international teams across the UK, US, and APAC to ensure high availability, SLA adherence, and conti...