Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level. Networking Protocols, Network Configuration and Management, Routing and Switching, Subnetting and IP Addressing, Network Security, Network Troubleshooting, Network Monitoring and Management Tools Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability. Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. Create and maintain c...