Responsibilities
The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below: Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors. Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions. Lead and deliver Tech-Refresh projects, ensuring timely completion. Mentor and provide guidance to junior team members. Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays. Design and implement new network solutions and/or optimize the efficiency of current networks. Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization. Deliver Client Success key account services, including change requests, p...