Senior Operations Manager (South Europe)

Madrid / Barcelona

The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market with a focus on Spain, Portugal, Greece and Malta. This is a relationship‑driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.

Responsibilities

• Market Operations & Strategy
  • Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.
  • Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operation...