Responsibilities

• Handle post-implementation broker and Wealth Management support, as well as daily system operation tasks, ensuring stable and efficient performance of trading systems
• Provide operational guidance and functional explanations to brokers, including trading workflows, settlement procedures, and system functionalities
• Independently identify, categorize, and assess issues; determine responsible modules and coordinate with Product, IT, and PM teams to ensure timely resolution
• Monitor system processes, detect anomalies, and coordinate internal teams for effective issue resolution
• Support troubleshooting of system-related and business-related issues covering Hong Kong and U.S. equities, account opening, funding, corporate actions, IPO and app usage
• Assist in incident handling, including root cause tracking, documentation and follow-up with stakeholders
• Collaborate with cross-functional teams (e.g. IT, ...