Senior Platform and Compute Engineer - 12 Month Contract Responsibilities
Maintain service availability for customers by:
Performing routine maintenance Proactively monitoring alerts and status changes Perform project-related duties for new and changing infrastructure deployments as required. Regularly update customers on the progress of incidents, problems, and changes via telephone and email. Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests. Complete customer Change Requests, including: Impact and risk analysis Implementation (including out-of-hours where required) Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives. Provide senior-level technical assistance when Tier 1 efforts have not resolved incidents. Identify and implement practical technical solutio...