You will be part of the Customer Excellence Group. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000s of customer engagements.

The Senior Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on an architecture designed for long‑term success.