We’re seeking an experienced and detail-oriented gamer to join our player support team.

As a Tier 2 Support Specialist, you’ll handle complex player cases escalated from frontline support,

ensuring timely and professional resolutions while keeping players informed.

What You’ll Do

• Resolve complex and escalated player issues from Tier 1 support with professionalism and accuracy.

• Analyze player feedback, assess issue type and priority, and escalate to technical or development teams as needed.

• Monitor issue resolution progress and communicate updates to players clearly and promptly.

What We’re Looking For

• A passionate gamer who understands game systems and player perspectives.

• Highly responsible, with excellent communication and customer service skills.

• Strong logical and analytical thinking; able to identify and prioritize key problems efficiently....