Client Services works with issuers, acquirers, processors, and merchants worldwide to deliver on our commitment to uplift everyone, everywhere, by being the best way to pay and be paid. To deliver on this critical mission, we must continually assess and improve our performance both internally and how we enable client success. Our top priority is to transform our Client Services organization into one focused on client success, leveraging data, technology, and AI to deliver a service experience that delights our clients around the world. The Strategic Initiatives and Transformation Office (SITO) is responsible for delivering on our 2030 strategy across Client Services.

Key Responsibilities

• Partner with cross-functional teams to improve client experience, service standards and/or, operational efficiency and effectiveness through process design and re-engineering.
• Use a wide variety of analytical and process management skills to develop comprehensive pro...