About the Role

Zendesk is looking for a Senior Product Manager to lead a new Knowledge Graph team dedicated to ingesting and modeling content that will serve many of our flagship AI experiences. This team will play a crucial role in our Knowledge product which empowers organizations to create, manage, and share knowledge seamlessly, helping customers find answers quickly and efficiently. The integration of knowledge graphs will enhance our current capabilities, providing richer, more contextual information to improve user experience.

Responsibilities

• Own the knowledge graph roadmap: Own the vision and roadmap for Zendesk’s knowledge graph initiatives, including the development of features that enhance content ingestion workflows and improve the flow and retrieval of structured and unstructured data.
• Form and develop a team: Participate in forming a talented team focused on knowledge graph development, fostering a collaborative and innov...