As a Senior Product Support Engineer, you will identify and resolve field and customer issues related to aircraft systems and components, ensuring the effective and timely support and configuration of IFE equipment across various aircraft models. This role requires you to lead support and modification plans, ensuring their implementation aligns with customer and program schedules. Acting as the primary contact for IFE, you will assist via telephone, email, and in-person interactions. Additionally, you will collaborate with partners, vendors, and internal teams to address and resolve field concerns, contributing to the seamless operation of our aircraft systems and maintaining high levels of customer satisfaction.

Team Summary:

The Product Support team is a part of the Customer Management organization and ensures the optimal performance and customer satisfaction of our RAVE-centric and connectivity IFE systems. They offer expert support, manage escalati...