About the Role

The Production Readiness Manager/Senior Production Readiness Manager is a customer-facing role that combines technical expertise, project management, and customer relations. Assigned to large deployments or high-volume business-critical activities, the The Production Readiness Manager ensures successful performance testing and transition to production. By collaborating with internal teams, the PRM drives the resolution of performance issues and advocates for customers.

As the voice of the customer, the Production Readiness Manager takes full ownership of the engagement during deployment. This involves building strong relationships with customers and implementation partners, managing expectations, and using indirect influence to drive timely resolution of issues.

Keys to success in this role include: