The Senior Quality Assurance Engineer is responsible for ensuring the quality, stability, and performance of platform implementations across the software development lifecycle. This role provides hands-on and technical leadership—owning test strategy for assigned projects, partnering closely with Engineering and Delivery teams, and driving continuous improvement to deliver high-quality solutions across Zendesk and other business-critical platforms.

Key Responsibilities

Quality Ownership & Strategy

• Own end-to-end quality for assigned projects across Zendesk and other platforms.

• Define and execute QA strategies aligned with business and technical requirements.

• Contribute to quality standards, best practices, and release readiness criteria across multiple platforms.

Test Planning & Design

• Create test plans covering functional, regression, integration, performance, and UAT testing.

• Design and main...