What you can expect
Do you want to play an
active role in driving a company’s growth and turning big plans into reality?
Then join our team! You can look forward to exciting challenges, an inspiring
environment, and a work culture that combines flexibility and collaboration –
with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team,
you will take on the following responsibilities:
You are responsible for designing, implementing, and continuously developing a holistic Quality Assurance framework to ensure excellent and scalable customer service quality for customers across Europe.You consistently align service quality with customer journeys and key CX drivers, with the goal of delivering a consistent, best‑in‑class, omnichannel service experience.You select, integrate, and leverage modern technical solutions for quality measurement and steering (e.g. voice recording, speech‑to‑text, conversat...