Senior Service Designer - Product & Experience

UK - London

Senior Service Designer

Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Design with impact. Lead with empathy. Transform experiences.

The Role

Capco is looking for a Senior Service Designer to help create customer‑centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high‑street banking to helping global business organisations adopt customer‑driven operating models.

What You’ll Do

• Facilitate senior‑level workshops and lead discovery activities to define experience design strategies, leveraging AI‑enabled research, insight synthesis, and sense‑making techniques
• Translate user needs into co...