Must Haves

• 8+ years as a Service Designer, Product Owner or UX Designer with experience in the public sector
• Experience conducting and analyzing research data and presenting at all levels of business
• Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.)
• Experience reviewing, designing and delivering digital products

Key Responsibilities

• Review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery
• Integration of human-centred design methods into program review and data product delivery
• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens
• Analysis of internal and external data user experiences across channels (data pipelines, data user in...