Global Services Delivery team is seeking a Senior Software Development Manager to lead delivery for customer-driven enhancements to the Encompass software for telecom clients.

While this role is a senior leadership position, it is expected to begin as an individual contributor (no direct reports) serving as a SAFe Release Train Engineer (RTE) on a customer delivery to gain hands-on experience with CSG delivery practices and to help mature program execution.

Delivery is executed using CSGs SAFe-aligned operating model (e.g., Agile Release Trains (ARTs) and Program Increments (PIs)) and the Solution Delivery Playbook, which contains the Standards of Practice for software delivery (including ceremonies, required artifacts, quality gates, and role expectations).