Manage end-to-end soft services operations, including: Housekeeping Cafeteria & pantry management Front office services Office hygiene and upkeep
Ensure high standards of workplace experience and employee satisfaction.
Drive continuous improvements in service quality and efficiency.
Manage vendor lifecycle including: Vendor selection, onboarding, and performance tracking Agreement drafting, review, and execution
Monitor vendor SLAs/KPIs and conduct periodic performance reviews.
Drive cost-saving initiatives through: Contract renegotiations Consumption optimization Process improvements
Work closely with Procurement for RFP/RFQ processes.