TL; DR

• Drive IT service management (ITSM), process governance, and operational excellence across Technology functions.
• Lead process improvement, workflow automation, and service optimization initiatives using ITIL, Agile, Lean, and DevOps practices.
• Manage cross-functional projects, risks, incidents, and continuous improvement efforts to improve service reliability and operational efficiency.
• Act as the bridge between Engineering, Operations, Risk, Audit, Security, and business stakeholders to ensure effective delivery and governance.

Why This Role Matters

• Ensures IT operational processes remain scalable, efficient, and aligned with business objectives.
• Improves service reliability and minimizes operational risks through strong governance and process controls.
• Drives automation and process standardization to increase productivity and reduce manual effort.
• Supports critical ...