Qualification

• Diploma/Advanced/Higher/Graduate Diploma
• ​Bachelor's Degree/Post Graduate Diploma/Professional Degree

Employment Type

Full-Time

Responsibilities

• Lead application support and delivery for business and HR-related systems.
• Manage system configurations, testing, and implementation for clients.
• Collaborate with technical teams to resolve issues, deploy updates, and optimize performance.
• Oversee support tickets, ensure timely resolutions, and maintain customer satisfaction.
• Provide technical guidance and mentorship to junior team members.
• Participate in client meetings and gather requirements for system enhancement.
• Conduct system diagnostics, troubleshoot bugs, and perform root cause analysis.
• Ensure compliance with change management protocols.
• Liaise with partners’ technical personnel to manage integrated systems or modules.

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