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🥝 Senior Team Lead

IntouchCX | , metro manila, philippines, Philippines | Posted June 03, 2026

Job Description

Posted Sunday, April 12, 2026 at 6:00 p.m.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We’re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance, training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction.

  • Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper train...

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