Performing audits and calibration on scheduled audits
Executing root cause analysis of CSAT Survey results
Compiling reports for our representatives and management team
Regular reviews of colleagues on their auditing performance that are effective, clear and inspire our colleagues to continue towards greatness
Identifying training opportunities and working in partnership with the training
Collaborating as an EM team to report our monthly metrics and to drive initiatives
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions with collaboration with the operations team; escalating unresolved issues.
Working closely with supervisors from all shared service centers to support our colleagues
Other quality assurance related ...