Role Profile:

• Bachelor's degree in any course, or at least completed 2 years of college.


• More than 3 years working experience as an Assistant Manager or Senior Team Leader


• Experience in handling and managing a group of Team Leaders


• Experience in handling all LOB Voice and Non Voice (Email and Chat)


• Experience in handling Sales Account.


• Possesses the Core Value consist of Integrity, Respect, Professionalism, Innovation, Commitment Client First (Business Client/ Colleagues), Collaboration and Excellence.


• Applies explicit guidelines on key leadership and management responsibilities to effectively lead and manage.


• Design a clear career path for people who aspire to hone their leadership and management capabilities.


• Institutionalize a standard and a common leadership and management practice framework provided an injective inn...