. Must have a minimum of 12-15 years of experience in enterprise solution architecture, with significant Microsoft Dynamics 365 CRM and contact center implementation experience Mandatory Skills: o Microsoft Dynamics 365 CRM architecture and solution design o Enterprise-scale system integration (APIs, middleware) o Contact center platform integration (e.g., Genesys, Cisco, Avaya) o Technical leadership and stakeholder engagement o Security, compliance, and data governance in public sector context Preferred / Optional Skills: o Azure cloud services (Logic Apps, Service Bus, Functions) o Power Platform (PowerApps, Power Automate) o Agile / DevOps delivery practices o Experience with government digital service standards