NTT DATA seeks a Senior Team Lead for Technical Services in a hybrid work environment. Ensure client IT infrastructure operates smoothly while managing incidents and leading a team of specialists.
This developing management role is integral to maintaining service quality and client satisfaction. As the Senior Team Lead, you'll guide your team, ensuring zero missed service levels and proactive incident resolution. Additionally, you’ll assist in planning and building technology solutions while providing mentorship to foster a high-performing team.
Key Responsibilities:
• Provide operational leadership for service management
• Develop policies to heighten client satisfaction
• Investigate and resolve escalated client problems
• Prepare bids and proposals for clients
• Ensure smooth installation of client infrastructure
Requirements:
• Extensive knowledge of IT service management
• Client-facing communication skills
• Experience in managing technical teams<...