This is **not** a ticket-queue role. This is the job you take if you *like* being the person pulled into the room when it’s on fire, because you can prove root cause and drive the team to resolution.
We’re hiring a Senior Technical Support Engineer to act as a technical authority for our most complex, executive-visible customer escalations. You’ll be customer-facing on live escalation bridges and bring the calm, technical credibility that stabilizes situations fast.
Important operating model: Our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth, diagnosis, evidence, architecture, risk framing, and next-best actions, so what gets communicated is accurate and defensible.
Bentley or Infrastructure software knowledge desired but not essential. I...