Senior Technical Support Engineer (UK )

Position Overview

Our client is seeking a motivated and skilled Technical Support Engineer with refrigeration knowledge to join their dynamic team.

Based at their Head Office in Hillington, this role is ideal for someone with a passion for technology and a solid understanding of refrigeration systems and who is eager to contribute to software testing, documentation, and training efforts.

Key Responsibilities

• Provide after-sales support for their entire range of products, serving as the senior escalation point and subject matter expert for all technical enquiries.
• Lead the testing of the most complex products, providing detailed feedback to engineering and development teams to ensure product readiness and reliability before market launch.
• Take full ownership of resolving escalations at all levels, from entry-level to the most comple...