Join a dynamic team as a Senior Enterprise Technical Support Specialist in Richmond Hill, ON. This hybrid role focuses on resolving complex technical issues and supporting enterprise-level clients.
This position emphasizes a long-term contract for experienced professionals who excel in troubleshooting enterprise environments. You will work collaboratively with multiple teams, addressing critical client challenges and delivering top-notch support through effective communication. Your expertise in application support will be valuable in this impactful role.
Key Responsibilities:
• Provide advanced technical support for ECM and enterprise solutions
• Troubleshoot complex issues across client environments
• Manage client incidents from diagnosis to resolution
• Collaborate with cross-functional teams for root cause analysis
• Create and maintain technical documentation and guides
Requirements:
• 5+ years in Technical Support or a related role
• Expertise in Wi...