Piper Companies is looking for a Senior Telecom Engineer to join a thriving insurance company. This is a hybrid position and requires the candidate to be onsite 3 days a week.
Essential Duties of theSenior Telecom Engineer:
Own the telecom and contact center platform strategy, architecture, and lifecycle aligned to enterprise growth and customer experience objectivesLead telecom and contact center transformation initiatives, owning architecture, technical design, and execution approach for major platform changes working closely with the project managerDesign future-state call routing, dial plan, IVR, and contact center capabilities that improve self-service, agent efficiency, and customer experience outcomesArchitect and manage SIP, SBC, carrier connectivity, and number lifecycle (DID provisioning, porting, inventory governance, and decommissioning) to support modernization and cost optimizationLead the design an...