Job Responsibilities

• Manage the initiation, development, and implementation of the TaskUs training department’s site‑wide initiatives.
• Drive campaign‑specific training programs for Team Leaders and Teammates.
• Create and maintain materials related to maximizing campaign task mastery and personal development.
• Pioneer all campaign‑specific training needs and programs within the organization.
• Execute TL and TM development training, including detailed curriculum, training, and evaluation.
• Maintain all relevant training materials and documents for all levels, from new Teammates to tenured Team Leaders.
• Ensure that all trainings provided are aligned with the specific campaign and TaskUs’ broader business objectives.
• Explore proactively the specific needs of every department and campaign to develop training materials as needed.
• Propose and publish a year‑long training calendar with specific quarterly ob...