Identifying process and/or performance gaps and opportunities quantifying impact of process gaps and/or performance misses and continuous improvement opportunities developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners in deploying the agreed recommendations measuring and tracking benefits of OE projects.

Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.

Participate in LEAN Six Sigma workshops and other ...