As a UX Researcher at the UK’s second biggest employer, you’ll play a crucial role in improving experiences that help our colleague work better to improve our customer experience.
You’ll be championing the needs of our store colleagues working in store, both from a front‑end perspective (on the shop floor) and a back‑end perspective (warehouses and distribution centres). You’ll identify and solve user‑experience challenges, helping drive organisational changes and improve customer experience.
You will work with a multidisciplinary team of UX designers, product managers, data analysts and engineers, partnering with design managers and the UX Research manager.
What makes the perfect candidate? A natural problem‑solver highly skilled in a range of research methods, with proven experience turning research findings into actionable recommendations that drive user‑centred design and product outcomes.
You thrive on complex challenges...