Senior Vice President, DevOps Production Services

Location: Manchester.

We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast‑paced production environment. The role requires hands‑on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‑critical platforms.

Responsibilities

• Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
• Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
• Analyze prod...