Dencom Consultancy and Manpower Services

Hybrid - Cebu >10 Yrs Exp Bachelor Full-time

Job Description

The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity planning to support operational excellence and meet client expectations. The Sr. Workforce Manager will work closely with Operations, Client Services, Finance, and Vendor Management to drive efficiency, service level achievement, and financial performance.

Key Responsibilities

• Lead the WFM department including Forecasting, Scheduling, Real‑Time Management (RTA), Capacity Planning, and Reporting teams.
• Oversee the development and execution of long‑term and short‑term staffing strategies to meet service level goals and client requirements.
• Manage large‑s...