We are seeking a customer-focused and well-organised Service Advisor to join our automotive dealership. The ideal candidate will deliver exceptional customer service, coordinate workshop bookings, and ensure a smooth and professional service experience for every client.
Description:
- Welcome customers and assist with service enquiries
- Book vehicles in for service, maintenance, and repair
- Prepare job cards, quotations, and invoices
- Communicate updates between customers and the workshop
- Advise customers on required services, parts, and follow-up work
- Ensure all work is authorised and properly documented
- Perform after-service follow-ups and maintain customer satisfaction
- Maintain accurate records on the dealership system
- Work closely with workshop technicians and parts department
Requirements: