Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Dealership in Nuneaton.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £39,600.

Role And Responsibilities

You will be well‑versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop‑off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making foll...