You will make an impact in the following ways:
Assisting service department achieve KPI's
Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
Interview customers, take all details and open jobs.
Coordinate and assist workshop scheduling of jobs
Document customer inquiry information within appropriate Cummins systems
Quote repair using the Cummins Operating System.
Closing out jobs for month end.
Processing labor into SRT and warranty guidelines
Resolve non-routine customer issues through understanding Cummins processes, systems and practices
Invoicing & cash sales
Submit all types of Warranty Claims, including Goodwill.
Determining applicable coverages, account availability and payment terms