Company: Tuning Fork Pty Ltd t/a Linex Lynnwood

Reporting To: Workshop Manager

Availability: Immediate

Position Overview

To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.

Customer Reception & Requirement Analysis

• Greet customers promptly and professionally
• Listen actively to customer concerns and vehicle issues
• Ask diagnostic questions to clarify symptoms

Service Consultation & Repair Explanation

• Review inspection findings with technicians
• Translate technical issues into customer-friendly language

Cost Estimation & Authorization

• Prepare detailed cost est...