Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is looking for a Service Configuration Management Analyst to join our organisation, working in Australia and delivering Service Configuration Management services to a range of customers.

This role is suited to someone with 1–2 years’ experience in an ITSM or Service Operations environment who is passionate about ITIL-based Service Management and keen to develop into a Service Configuration Management Subject Matter Expert.

You will work as part of a broader ANZ Service Operations team, supporting the delivery of Service Configuration Management as an end-to-end practice, ensuring configuration data drives effective outcomes across Change, Incident, Problem, Asset and Service Ma...