What You'll Be Doing

Service Operations & Claims Management

• Manage and verify Authorized Service Provider (ASP) claims and supporting documents.
• Prepare claim reports and coordinate ECS payment submissions.
• Handle courier compensation claims for damaged, missing, or lost parcels.
• Ensure accurate documentation and timely processing of service-related claims.

Exchange & Replacement Coordination

• Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
• Monitor case status and ensure timely completion of service requests.
• Work closely with internal teams and external partners to ensure smooth operations.

Inventory & System Administration

• Process Credit Note (CN) stock transactions and maintain accurate records.
• Update and maintain inform...